Here is a complete, professional Shipping Policy tailored specifically to the details from your store policies (MASOOM ENTERPRISES, Shopify platform, New Delhi origin, and standard Terms of Service guidelines).

Shipping Policy

Last updated: July 26, 2026

At MASOOM ENTERPRISES, we strive to provide you with a smooth and reliable shopping experience. Below you will find the details of our shipping rates, delivery timelines, tracking procedures, and policy guidelines.

🚚 Order Processing & Handling

• Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

• You will receive a second notification once your order has officially shipped, including your tracking details.

⏱️ Estimated Delivery Times

Delivery times vary depending on your location. Please note that all delivery timelines provided are estimates only and are not guaranteed.

• Domestic Orders (India): Estimated 3 to 7 business days after dispatch.

• International Orders: Estimated 7 to 15 business days depending on standard carrier transit times and local customs clearance.

⚠️ Note on Delays: MASOOM ENTERPRISES is not liable for shipping delays caused by carrier disruptions, weather events, customs processing, or other circumstances beyond our control.

📍 Shipping Address & Title Transfer

Please double-check your shipping address during checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided at checkout.

• Carrier Responsibility: Once your order is transferred to the logistics/shipping carrier, title and risk of loss pass directly to you (the customer) in accordance with our Terms of Service.

📦 Order Tracking

Once your package is handed over to the courier, you will receive an email containing a tracking link/number. Please allow up to 24–48 hours for tracking updates to appear in the system.

🏷️ Taxes, Customs & Import Duties

Unless explicitly stated during checkout, posted prices do not include local taxes, shipping fees, customs tariffs, or import duties:

• International Buyers: Your order may be subject to import duties, customs taxes, and administrative charges incurred once the shipment reaches your destination country.

• These charges are the sole responsibility of the recipient and are not collected or paid for by MASOOM ENTERPRISES.

💔 Damaged, Lost, or Missing Packages

Please inspect your shipment immediately upon arrival.

• Damaged or Defective Items: If your order arrives damaged or if you receive the wrong item, please email us immediately at emasoom02@gmail.com with your order number and photos of the item's condition so we can evaluate the issue and make it right.

• Stolen or Missing Packages: If your tracking states "Delivered" but you have not received your parcel, please check with neighbors or local postal offices first before contacting our support team.

📬 Contact Us

For any questions regarding shipping, delivery status, or changing your order details before dispatch, please get in touch with us:

• Email: emasoom02@gmail.com

• Phone: +91 9875 881 168

• Business Address: MASOOM ENTERPRISES

  RZ 1/35, Gali No. 4T, Tughlkabad Extn.

  New Delhi, DL 110019, India